Information on the process to admit your patient:    Dr. Hanna provides Evaluation & Research  (whether the patient is here or you send in photos via email)  which includes a written estimate for your review.  You can submit the admitting form by clicking on it on the left hand side of the page and submit the estimate payment by accessing it through Hanna's Store.  The estimate  fee for this is $30.   Please also email or mail photos from the front and back, as well as close-ups of the patient.  Once the written estimate is approved the $30 is applied towards the total and a 75% deposit of the total invoice is required at the time of the scheduled surgery.  The balance is due a week prior to the actual surgery date and prior to the discharge from the hospital.  If the estimate is not approved the $30 fee is non-refundable.  If the patient is here we will be charging a return shipping charge.  We have flat fees for most of our services, and we charge for materials for repair plus return shipping.   Our rates are competitive and range from $85 up to $1200 depending on the type of surgery and the procedure involved.   In order to get a price quote please submit all the information via email and Dr. Hanna will provide you with an estimate. 

Other Important Information:  Although we try to help every stuffed animal in need, we do not specialize in "Real Fur" covered animals made from Mink or Fox, Shearling, Alpaca, or sheepskin etc. or partially covered furred animals such as what we call "pajama bears" otherwise known as Thermal Bears by Eden Toys where they have pajama fabric as the body and fur paws and fur heads.  If you are not sure what your bear is made out of, please email Dr. Hanna and she will help.

IMPORTANT NOTE: Due to environmental and health concerns please advise if your patient has been exposed to any of the following: attic, wet basement, fire damage, flood/hurricane, storage facility or long term storage, insect or mice, sun or heat exposure for extended periods and also pet exposure.  This is to insure that we prepare for  your stuffed animal's needs in the best way possible.

Dr. Hanna's Policy about abandoned goods: A very small number of people have sent her their teddy bears to be restored but failed to respond to any communication or pay for work carried out and never reclaimed their bears. She will therefore deem any bear, or other toy under these circumstances to have been abandoned 10 WEEKS after the first request for payment, when we reserve the right to claim the bear as our property.   Dr. Hanna has an "adoption" page she will be posting on her site in 2012 for these special bears.  We really don't like the thought of doing this and it would only be as a very last resort when all else had failed.